Phone Call: 30”
Free—Discovery conversation to learn about
your business and what you would like to fix. We assist you put together a simple and time-sensitive path-forward with potential ROI’s.
Webinar-1 hour or On-site Executive Team Workshop/ Half a Day
The Profitability Formula…How it can work for You:
This event -a webinar or on-site executive workshop, provides the framework and details behind each of the elements in the ‘formula’ and takes you through a series of steps to see how these ideas and framework applies to your organization agenda.
Building-Improving your Leadership Pipeline:…the Difference Maker
The focus of this webinar or on-site executive workshop is on examining your present state with your pipeline of talent; considering your strategy and future, where do you need to be long-term and,… if a gap, how to close the gap and when do you need the gap closed.
Building Teamwork…a High Performing Team
Our reputation as a leader (‘what they say about us’)… is a direct reflection of the team that we have crafted/built. The focus of either the Webinar or the Executive Workshop will be to provide a model of a high performing team and help you assess whether you have that ‘high performing team’ and how to improve things.
Building a Highly Engaged Workforce....impact of leadership practices:
Gallup longitudinal research is clear that management practices at two levels are primary determinants of the Employee Experience, and, are—the DNA of ‘engagement’: The focus has been on ‘fixing the employee’; however, it seems on management practices impacting the experience…the levels—Corporate and Immediate Manager truly makes the difference.
Customer Experience - Strategy
Improving your customer experience and creating new ways to communicate with them should be an organizations highest priority. This service takes an approach that Customer servicing must be organized from the outside-in to consistently deliver a simple, digital and effortless customer experience; to create the conditions where customers “screaming high” Net Promoter Scores.
Human Resources - Strategic Role in Organization Effectiveness
Dr. Ed Lawler at USC has long posited that Human Resources can and should play a more strategic role via Organization Effectiveness. The best path to follow- ‘demonstrating strategic capability’ is, through talent management and change management’! These events provide tools that can be used tomorrow to Human Resources professionals.
Leadership and Organization Capabilities…3 Days
To be successful C-Level teams must have an accurate picture…”One Version of the Truth’ about their leadership/talent capability and risks, most critically at two times : …as,
• Strategy is being set… and as
• Strategy being implemented throughout the year…
The process used is just a discussion with minimal preparation. A Leadership Pipeline Report is produced and a go-forward plan is developed.
rapid Assessment Processes
Call Center/Customer Support Optimization…3 Days
Our rapid Assessment Process is a clear dive into the critical elements of an optimized customer support function. Our team spends time reviewing the three main components of your operation-
• people,
• processes and
• technology.
In just three days we will provide you with valuable data—a Call Center/Support Optimization Report identifying areas of your operation that are hurting your profitability and require immediate action.
Partnering with you to Assure you Win:
Growing revenue and the customer base
lies directly in your control. We can assist you to ensure you win …win the war for Talent, create the Culture required and Earn the right to Growth through the Customer Experience.