Organization Profitability
The organization yielding profit or financial gain, rewarding stakeholders… ‘keeping the dream alive’
FedEx and Fred Smith
“People-Service-Profitability”:… “Leaders take care of their people,
they take of your customers and then you can become Profitable."
Alibaba and Jack Ma
“Success and Profitability are outcomes of focusing on customers and employees, not objectives”!
And, this is what the Profitability Formula is about!
Longitudinal Research...the basis of The Profitability Formula
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Customer Experience-Retention
Customer Experience-Retention: James Skinner, colleagues at Harvard: Research over 40 years… ’Customer Loyalty/Retention consistently has proven to be the difference between high and average performers in terms of Profitability!
...the most significant predictor of>>>>>
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Workforce Experience Engagement
Workforce Experience-Engagement: Dr. Jim Harter—Gallup-‘Leadership/teamwork drives 70% of the variance between organizations scoring High and scoring Low in Engagement.
...the most significant predictor of>>>>>
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Leadership Team ..’teamwork’
Leadership: Dr. Robert Hogan…world’s leading researcher- Leadership Assessment: Leadership is about followers… should be assessed and evaluated by their building and maintaining a high performing team: “teamwork”!