Workplace-Process Improvement

…for the Leader looking for a 20% improvement in ‘how we work here’

Need: In order to survive and thrive an organization needs to effectively achieve ongoing continuous improvement across all areas within its scope of operation. Continuous improvement needs to be a common theme throughout the life of the entity for each manager. However, research has shown there are approximately 30% ‘disconnects’ in many service organizations resulting in waste, excessive costs and one of the core reasons why individuals ‘disengage’ and ultimately leave the organization. For the customer expectations continually increasing, a less than optimal ‘customer experience; and,then …customer loss.

Options available:

There  are many forms of improvement, and we see them mostly in emerging organization and decidedly in large organizations—they can dramatically improve product and process quality…and they can cost a great deal to implement, Examples:

• The Deming approach of “Plan-Do-Check-Act”.
• Six sigma DMAIC, define, measure, analyze, improve, control.
• TQM (Total Quality Management)…‘Lean’. Statistical Process Control., etc..

Another, simpler, quicker process with significant payoff: In our practice we have found that there is an option that helps to surface your solid emerging leaders and provide them with training in process improvement and can have substantial payoff. A schematic of the process:

Workplace-Process Improvement:

Payoff-Value Add:

• Focus: A senior team identifies key process that impacts business profitability
• Not needing to improve all processes; but improves ability to critical improvements
• Involvement by/with key stakeholders—to improve mission critical processes.